Why can't I sell my spot assets?

If you encounter a situation where you cannot sell your spot assets, please refer to the following scenarios for resolution.

1. Assets are in the funding account.

To conduct spot trade, you need to transfer your assets to your trading account.

Open the app and tap on "Assets" in the bottom right corner, then select "Transfer." Choose the account you want to transfer from, such as from the funding account to the trading account. Enter the quantity you wish to transfer, or tap "Max" to transfer all funds. Confirm the transfer operation.

After completing the above steps, your funds will be successfully transferred to your trading account, and you can start spot trade.

2. The asset is a non-tradable asset.

"Non-tradable assets" refer to digital assets that the platform does not support and cannot be traded on the platform. Non-tradable assets can be divided into the following four categories:

• Cryptocurrencies not supported by OKX.

• OKX does not support sending cryptocurrencies that are not on the network.

• Cryptocurrencies that are about to be or have already been delisted from OKX.

• Some airdrop tokens

If your assets are non-tradable, you cannot sell them. You need to withdraw them to another platform where they can be traded.

3. Existing ads

If your spot assets are already in use, such as for limit orders or strategy margin, those assets will be frozen and you will not be able to conduct transactions.

If you need to resume transaction, you can modify your ad or cancel it and then place a replacement order.