How do I freeze my account? (app)
Self-service tool
For quick access, click the button below:
Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can contact our customer service for assistance.
Getting Started
- Open your OKX app and go to User Center - Select User Center at the top left corner 
- Go to Profile and Settings and select Security center under Settings 
- Find Account management at the Security Center page, select Freeze account 
- Select Reason to freeze account 
- Read what'll happen after freezing your account - What'll happen after you freeze your account 
- Tick the relevant terms if you confirmed freezing it and select Freeze account 
- Get SMS/email and Google Authentication code and Confirm to freeze the account 
Note: it's required to bind with Google Authentication in your account before freezing it.